POLICIES & COMPLIANCE

Velocity Broadband (VBB) strives to provide our customers with accessible, easy-to-understand information to make informed decisions about which services meet their needs. Consistent with that goal, this page is a place where customers and others can come to access and review the relevant policies, compliance agreements and other information about VBB services.

The links below provide you access to VBB's current policies & compliance.

General

Terms & Conditions of Agreement

Acceptable Use Policy

Network Management Policy

Privacy Policy

CALEA Policy

CPNI Policy

System Security and Integrity Plan

FCC Disabilities Act

Net Neutrality Disclosure

Battery Backup

Seasonal Hold Policy

  

 

Velocity Voice

E911

Multi-line Phone System 911 Notifications

National Suicide Prevention Lifeline - Dial 988

Robocalls STIR/SHAKEN